BOOKING TERMS AND CONDITIONS:

Clean Zone PH (CZPH) prides itself on quality service you can trust! Please be guided by our Terms and Conditions for a memorable and hassle-free experience.

 

Service Booking

All service bookings must go through Clean Zone PH’s Client Engagement Service. A confirmed booking comes with the following:

• Email booking confirmation with terms and conditions
• Pre-service notification: CZPH cleaning officers/technicians name and service reminders.
• And post-service notice Please consider your booking secured and bound by these Terms and Conditions if all of the above notices are completed.

 

Service Duration

Per square meter cleaning duration can take a minimum of FIVE (5) hours and may vary based on your cleaning requirement. Overtime rate per hour and per cleaning officer/technician will be charged accordingly beyond the agreed service time.

Hourly cleaning is a free style cleaning method, ideal for small spaces like condominiums. You may instruct your cleaning officer/technician to prioritize a specific task/area of your property or ask for cleaning suggestions. For any service extension request, you may reach out to our Client Engagement Officers. All requests are subject to approval based on our cleaning commitment for the day.
You also have the option to add another cleaning officer/technician. Service rates will be calculated per cleaning officer/technician.

 

Your Valuables

Clean Zone PH highly encourages you, our valued clients, to keep valuables, jewelries, money and other important/sensitive items safe at all times. Our officers/technicians will NOT BE LIABLE FOR ANY LOSS OF PROPERTY.

 

We Want Your Trust and Confidence

As our valued client. To ensure a smooth experience, please perform a contactless visual inspection of our CZPH cleaning officer/technicians’ personal belongings (bags, pockets, etc.) before they leave your premises.

 

If the client or a representative is unable to be present or leave early during the service, the client acknowledges, understands and accepts any potential risks and will not hold CZPH cleaning officers/technicians liable for any damages, loss or unmet expectations from the services provided. We’ll share after-work photos, including officer/technicians’ bag check and confirmation of completed work for transparency. Your cooperation and trust are essential to our partnership.

 

Your Protection is our Priority

Our team will arrive equipped with necessary PPEs, depending on the type of service, in observance of safety protocols. We strictly follow government mandated protocols to protect you from any risk of transmission.

 

Service Cancellations or Changes

Service cancellation or rescheduling should be made one (1) day before the booked date, between 8:00 A.M – 6:00 P.M. Last-minute cancellations and changes in service are considered confirmed bookings, which are subject to service fees and other applicable charges. Clients are advised to notify CZPH Engagement Officers if they are running late as delays will consume their booked service time. Upon arrival of our cleaning officer/technician, a 30-minute grace period is given to the client.

If the client arrives 30 minutes past their scheduled appointment time without communicating with our engagement officer, the booked service will be considered canceled and will be charged the full amount of the service.

 

In any case of discrepancies or inaccuracies on the client’s provided information which lead to the delay of service, CZPH reserves the right to impose charges equivalent to the amount of transportation fee incurred for the booked service.

 

On Time Performance

Clean Zone PH will not be held responsible for delays caused by severe traffic (due to accidents and weather-related traffic jams) or clients’ failure to provide access to the service premises including delays due to miscommunications between tenants, unit owners and building administrators.

 

Cancellation by Clean Zone PH

Clean Zone PH reserves the right to cancel any services due to bad weather, strikes, health-related concerns of CZPH officers/technicians and other emergency incidents without any liability to the client. CZPH may likewise cancel in case of any unethical or undesirable treatment of clients towards our officer/technician. Additionally, CZPH can refuse work if the tasks requested on-site fall outside the agreed-upon scope of services at the time of booking. In such cases, CZPH reserves the right to charge the full amount of the booked service to the client.

 

Cleaning Coverage

• For Residential Units

Dusting of shelves, frames, sanitizing counters, cleaning of sink, polishing of faucets, cleaning of backsplash, cleaning of stove, tidying the bed, cleaning of interior glass windows, vacuuming of couches and carpet, sweep/mop/polishing of floor, wiping of tables and furniture, wiping of ornaments, sanitizing of toilet bowl, cleaning of bathroom mirrors, showers, tiles and floors.

 

• For Office/Shops

Dusting and surface cleaning of bookshelves, desks, and other furniture, wiping down surfaces of windows, phones, keyboards, desktops and monitors. Floor cleaning (sweeping and vacuuming), cleaning and sanitizing toilets, and emptying trash bins.

 

• For Restaurants

Mop floors, disinfect waste disposal, delime sink and faucets, wash walls and ceiling to remove grease build-up, clean and sanitize bathrooms, exterior parts of air ducts, disinfect toilets, sanitize tables, clean seats and benches. Vacuum carpets, disinfect door handles, wash glass windows and doors, dust and wipe downlight fixtures, dust any stationary objects and wall art used for decorations.

 

Service Exclusions for Freestyle/Hourly Cleaning (Residential & Corporate)

Personal errands, child/elderly/pet caretaking, laundry, cooking, cleaning of chandeliers, and cleaning of exterior parts of the house that would endanger the life of cleaning officers.

 

Service Exclusions for Deep Cleaning (Residential & Corporate)

Cleaning inside cabinets and drawers, folding of clothes, cleaning inside refrigerators, cleaning of extremely high ceilings, personal errands, child/elderly/pet caretaking, laundry, cooking, washing dishes, cleaning of chandeliers, and cleaning of exterior parts of the premises that would endanger the life of cleaning officers.

 

Grease Trap Cleaning

Regular maintenance and cleaning of grease trap units are essential to ensure the proper function of your drainage system, comply with health and safety regulations, and prevent costly plumbing issues. Clean Zone PH offers professional grease trap cleaning services. Please note that the scope of work is strictly limited to grease trap cleaning. Repairing pipes and stopping leaks are not part of our grease trap cleaning service. While thorough cleaning of the grease trap unit will improve water flow from your sink, it cannot guarantee the removal of clogs or blockages from your drain lines. CZPH cleaning officers may use areas such as your sink or comfort room to clean the strainers of the grease trap unit. Rest assured; we will thoroughly clean the area after use to ensure it is left in the same hygienic condition as it was before.

 

Floor Care Service

Clean Zone PH offers professional floor care services, including stripping and waxing of various floor types. This service includes the removal of old wax, deep cleaning of floor surface, and the application of a protective layer of wax or finish. Our floor care services are strictly limited to stripping and waxing. Any repairs, such as fixing cracks, damage, or issues with the floor surface, are not included in this service. Clients must ensure that the area to be serviced is clear of furniture, equipment, or other obstructions prior to the service. Clean Zone PH is not responsible for any damage to items that are left in the area to be serviced. Regular maintenance and re-waxing should be based on foot traffic and floor usage to ensure the longevity and appearance of the floor.

 

Disinfection Service

Our PEZA-approved 2-step disinfection service is designed to provide comprehensive protection against harmful pathogens, bacteria, viruses, and other contaminants in any space. We utilize two highly effective methods (Misting and Fogging) to ensure thorough and efficient sanitization for our clients.

 

Upholstery and Carpet Cleaning

We ask our clients to understand that carpets, mattresses, sofas and chairs often will not have a consistent appearance after cleaning due to several factors such as normal wear and tear of materials, chemical or agent exposures and also the frequency of service. Stains may not be visible until dirt is removed, and in some cases, it may not be possible to fully eliminate them.

 

Our team will make every effort to achieve optimal results; however, clients are advised to be aware of the common limitations inherent in cleaning operations. Additionally, please note that odors such as musty smells, urine, vomit, and feces may not be completely eliminated during the cleaning process. Clean Zone PH reserves the right to discontinue the service if, upon inspection, it is determined that the material is unsuitable for cleaning or treatment.

 

Pest Management

Experience world-class pest management with Clean Zone PH! We’re committed to delivering high-quality, international standard solutions to eradicate pests in your area. To ensure long-term success, our technicians will create a customized maintenance schedule, conducting regular follow-ups and monitoring to achieve optimal results. Pest management is an ongoing process, and with our consistent, proactive approach, we guarantee a pest-free environment now and in the future.

 

Accessibility

For timely and efficient cleaning services, we request our clients to secure needed documents such as gate pass/ work permits and ensure access to water, electricity, service lifts, service area and garbage disposal facilities, if needed. Your cooperation helps us deliver prompt and quality service.

 

Transportation

Clean Zone PH charges a transportation fee based on location which is not subject to VAT and separate from the actual service charge. Additional transportation costs may apply for remote/hard-to-reach locations and additional equipment for the required services. We will provide a separate Acknowledgment Receipt for transportation charges.

 

Payment & Service Invoice

We are promoting cashless payment for your convenience. Pre-payments should be made via bank transfer or deposit. For our valued clients, a thirty percent (30%) down payment of the booked service shall be required a day before the service takes place, with the remaining balance due immediately after the service is completed. We ask our clients to kindly secure and provide payment or proof of payment to our cleaning officer/technician after service quality checking to avoid delays and unnecessary service extension charges due to delayed collection of payment. Clients may also provide proof of payment to our CZPH engagement officers for faster validation of payments made. Please also note that any delayed payments will incur an interest rate of three percent (3%) of the remaining balance per day. All refunds can be processed within the grace period for a fee of Php 100.

 

For requests for official receipts or service invoices, kindly email the following details to receipt@cleanzoneph.com:

1. Name
2. Complete Address
3. TIN Number
4. Business Type/Engagement

 

Once the service has been rendered, fully paid, and all necessary information

has been provided, we will send the official receipt by email on

the next banking day.

 

Service Quality Inspection

Clean Zone PH requires all clients to conduct a service quality inspection upon completion. The client or their representative may request the cleaning officer/technician-in-charge to perform any final cleaning touches in the area. Failure to inspect and communicate any service concerns before the CZPH officer/technician leaves the premises will be considered as absolute acceptance and satisfaction of the service.

 

Clean Zone PH will not be held liable for any back jobs or issues raised after the officer/technician has left the site without completing the quality check.

 

Complaints and Claims

The client accepts and understands that poor service, breakage/damage, or theft must be communicated immediately to CZPH cleaning officer/technician and client engagement officer. The complaint must be made within 48 hours of the service date. Failure to report within the timeframe relinquishes the clients right for service recovery.

 

Liability

Clean Zone PH shall cover any damages, if it is found that damages were due to the fault of its cleaning officer/technician. Still, the same shall be limited only to the extent of the cleaning service fee of the client. In cases of discounts provided, the service fee will revert back to the original rate to cover the damaged item.

 

Your Cleaning Officer/Technician

At Clean Zone PH, we make sure our cleaning officer/technician meets the highest standards by thorough background checks, complete immunization, and comprehensive training. Clean Zone PH cleaning officers/technicians are all full-time employees who are friendly and service oriented. We are keen on developing our officers/technician’s to be better at what they do. We’ll send our officer/technician’s details before dispatching them to your place.

 

Professional Cleaning Officers

Clean Zone PH reserves the right to refuse service to any client/s with unethical, unprofessional, or discourteous behavior. We expect our clients to treat our cleaning officers/technicians with respect and courtesy.

We respect our cleaning officer/technicians’ rights; below is a list for your guidance.

• CZPH officer/technicians’ duties are limited to cleaning/pest treatment of your home/office. Performing tasks outside their scope of work or any additional tasks prior to the booking of the service required are prohibited. Officers/ Technicians can:
• refuse work that can endanger life or be considered as a health hazard.
• refuse tasks in relation to your valuable belongings.
• refuse tasks involving lifting heavy things or anything that may potentially lead to damage to property.

 

If the client insists on having a CZPH cleaning officer/technician perform tasks outside the agreed scope of work, the client will assume full responsibility and liability for any loss, damage, or accidents resulting from these requested tasks.

 

Officers Safety

The client must ensure the safety of our Clean Zone PH cleaning officers/technicians while in the client’s property. Any injury sustained due to pet bites, dangerous weapons/items, exposed wires, and other similar things or incidents due to the fault or negligence of the client shall be of the client’s account.

We also request our client to provide a suitable work area for CZPH cleaning officers/technicians. Work area should be easily accessible, well-ventilated, and with proper lighting for visibility.

 

Centralized Tip Policy

At Clean Zone PH, we value teamwork and acknowledge everyone’s hard work. Promoting excellence in service while ensuring fair treatment, equality, and transparency. Upholding honesty and loyalty, all tips are centralized to ensure that every member of our team is fairly recognized and rewarded for their contributions.

 

Integral Core Values

One of Clean Zone PH’s Core Values is Integrity. This ensures secure professional work quality and job security for our dedicated cleaning officers/technicians. For your protection and continued memorable experience, please make all of your future bookings through our client engagement service.

 

By booking with Clean Zone PH. The Client acknowledges that they have read and fully understood the above-mentioned Terms & Conditions and agrees to be bound by these terms.