What are client say
Needed a general cleaning and Clean Zone Ph’s services really catered to my needs!
Super big help! Thank you so much!
Reina Hispanoamericana 2017
Kitchen looking bright. Everything’s so clean!
GMA Artist Center
Thank you Clean Zone Ph for always cleaning my place!
GMA Artist Center
CLEANING SERVICE TERMS AND CONDITIONS:
Clean Zone Ph pride ourselves with quality service you can trust! Please note the following terms and conditions for your memorable and hassle-free experience:
All service bookings must go through Clean Zone Ph’s Customer Service. A confirmed booking comes with the following:
- Email booking confirmation with terms and condition
- Pre-service notification: cleaning officer’s name with service reminders,
- and post-service notice
Please consider your booking secured and bounded by terms and conditions if all the above notices are complete.
Per square meter cleaning duration could take between six (6) hours to eight (8) hours depending on the amount of dirt that needs cleaning. Per hour cleaning time could vary based on your cleaning requirement. Hourly cleaning is a freestyle cleaning. You could instruct your officer to prioritize a portion of your home. Service extension is a possibility; you just need to request it to our Customer Service Officer. Extension approval is based on our cleaning commitment for the day.
You also have the option to add another cleaning officer. Service rates are true per cleaning officer.
Clean Zone Ph highly encourages you, our valued clients to keep your valuables. Jewelries, money and other valuable items can be kept safe and untouched when kept private. Our Cleaning officers will not be held liable for theft and loss.
WE WANT YOUR TRUST AND CONFIDENCE
As our valued client, you are required to conduct an inspection from your cleaning officer’s bags and pockets before they leave.
SERVICE CANCELATION OR CHANGE’S
Service appointment changes and cancellation can be made at least three hours prior to your booked cleaning schedule. These are free of charge.
Please advise if you will be late for your cleaning appointment. Last minute delays, will consume your booked cleaning time.
Last minute cancellation/ change is considered confirmed booking that requires service and other fees’ payment.
ON TIME PERFORMANCE
Our cleaning officer makes every effort to be on time. Clean Zone Ph will not be held responsible for delays caused by severe traffic (due to accidents and weather-related jam), customer fails to provide access to the service premises and miscommunication between tenants and unit owners. Last minute delays, will consume your booked cleaning time.
SERVICE CANCELLATION BY CLEAN ZONE PH
Clean Zone Ph reserves the right to cancel any cleaning duty because bad weather, strikes, sickness of the cleaning officers, and other emergency incidents, without any liability to the customer. Clean Zone Ph may likewise cancel in case of any unethical or undesirable treatment of the customer towards its Cleaning Officer. In such cases, Clean Zone Ph shall not be liable to the customer.
Clean Zone Ph covers the cleaning of the following:
Condo and House:
Dusting of shelves, sanitizing counters, cleaning of sink, polishing of faucets, cleaning of backsplash, cleaning and sanitizing of stove, washing dishes, tidying the bed, dry vacuuming of carpet, cleaning of interior glass windows, tidying of couch, sweep/mop/polishing of floor, wiping tables and furniture, wiping of ornaments, dusting of frames, sanitizing of toilet bowl, polishing of faucets and showers, cleaning of bathroom tiles, cleaning of bathroom floor, and cleaning of mirrors.
Office / shops
Dusting and Surface Cleaning of bookshelves, desks, and other furniture, wipe down surfaces, window, phones, keyboards, CPU, computer monitors, Floor Cleaning (sweeping and vacuum), clean and sanitize toilets, empty trash bins.
Mop floors, disinfect waste disposal, delime sinks and faucets, wash walls and ceiling to remove grease build up, clean and sanitize bathrooms, disinfect toilets, sanitize tables, clean seats and benches, Vacuum carpets, disinfect door handles, wash glass windows and doors, clean air ducts, dust and wipe down light fixtures, dust any stationary objects and wall art used for decoration.
Move In/Out Assistance, Clothes Ironing, Grease Trap Cleaning, Carpet and Rugs Shampooing, Upholstery Cleaning, Chair Cleaning, and Mattress Cleaning
Here are the following exclusions from our cleaning services: Errands, child/elderly/pet caretaking, laundry, cooking, cleaning of exterior parts of condominium units and or office area.
Per square meter cleaning do not include: cleaning the inside of the refrigerator, folding of clothes and cleaning of extremely high ceiling.
For move in/move out assistance, our service is limited to cleaning your current / new only area.
Clean Zone Ph’s iron service is limited to your regular linen clothes. For delicate quality items, you may opt to seek expert assistance.
Upholstery and Carpet Cleaning
Customers should understand that carpets often will not have a consistent appearance after cleaning due to wear and tear and frequency of service. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely.
Cleaning officers will exhaust all efforts to provide a good result but customers are advised to these limitations which are common to cleaning operations.
Clean Zone PH reserves the right not to continue with the job if upon inspection, it is found out that the material is not suitable for cleaning or treatment.
Clean Zone Ph charges minimal transportation fee depending on the location of the home/office to be cleaned.
In some instances, transportation cost is also dependent on the required cleaning materials and equipment. If the cleaning requires the use of a ladder and other bulky equipment, there would be an additional cost for the transportation.
Transportation charges are given to the cleaning officer for fare, and therefore not subject to VAT. We issue a separate Acknowledgement Receipt for the transportation charge.
Payment shall be given to the officer at the end of the cleaning, after the service survey has been completed, after full inspection of the entire unit, and checking of the cleaning bags and pockets of the officer. Clean Zone Ph accepts payment in cash or bank transfer. For cleaning quotations, more than Php5,000, a down payment of 50% is required prior to cleaning. The balance shall be paid immediately after the cleaning through the officer in charge. For delayed payment, an interest rate of 3% of the remaining balance will be charged per day.
CLEANLINESS QUALITY INSPECTION
Clean Zone Ph requires all our customers to conduct cleanliness quality of their unit to ensure we meet your cleaning preferences. Customer or a representative can ask the officer in-charge to do final cleaning touches in the area. Failure to inspect and communicate cleanliness concerns before the cleaning officer leaves shall be deemed absolute acceptance and satisfaction of the cleaning service.
COMPLAINTS AND CLAIMS
Customer accepts and understands that poor service, breakage/damage or theft must be communicated immediately to the cleaning officer and customer service officer before the cleaning officer leaves the unit or within 24 hours from the service date. Failure to do so will entitle customer to no refund or recovery cleaning.
After inquiry/investigation and it is found that the damage was due to the fault of the cleaning officer, Clean Zone Ph shall cover the liability, but the same shall be limited only up to the extent of the cleaning charge paid by the customer. In such instance, the entire cleaning service shall be free of charge.
YOUR CLEANING OFFICER:
Clean Zone Ph have screened and trained your cleaning officers. They are background checked, friendly and cleaning experts. Clean Zone Ph officers are all salaried employees. This is our way of taking care of them, their career and quality of their service. We are keen on developing our officers to be better at what they do. We will send your allocated cleaning officer’s details at least an hour before we dispatch them to your address.
PROFESSIONAL CLEANING OFFICERS
Clean Zone Ph is a professional cleaning company with professional officers; thus, all customers are treated with respect and courtesy. The same respect and courtesy are, therefore, expected from the customers. Otherwise, Clean Zone Ph reserves the right to reject service or blacklist any customer/s with unethical, unprofessional, or discourteous behavior. Clean Zone Ph officers know their rights. Below is the list for your guidance.
– Your cleaning officers’ duties are limited to cleaning your home / office. Performing errands other than specified on the checklist and agreed additional tasks are prohibited.
– Officers will refuse work that can endanger their life.
– Cleaning officers will refuse tasks in relation to your valuable belongings.
– Lifting of heavy things or anything that leads to health hazard is prohibited.
It is the obligation of the customer to ensure the safety of the Clean Zone Ph officer/s while inside house/office/unit. Any injury sustained by the officer due to pet bites, dangerous weapons/items, live exposed wires, and other similar things or incidents due to the fault or negligence of the customer shall be for the account of the customer.
CENTRALIZED TIP POLICY
Clean Zone Ph is a company who values teamwork. We believes and practices Hebrews 13:16 “Don’t forget to do good and to share with those in need. These are the sacrifices that please God.”
INTEGRAL CORE VALUES
One of Clean Zone Ph’s Core Values is Integrity. This ensures secured professional work quality and our employees’ job security.
For your protection and continued memorable experience, please make all your future bookings through our customer service.
By booking Clean Zone Ph, it is understood that the customer had read and fully understood the above terms and conditions and agrees to be bound by the same.